Veterans Day Entry Follow-Up with Soma on November 10-11, 2023!

The Soma Store that my wife and I had POC concerns about made contact with her two weeks ago.  They invited her to return and to meet with the young lady who treated us professionally and respectfully.  We appreciate the gesture, but we have not returned and are unsure if we will.  The corporate office also contacted her and offered appealing discounts, but the experience has still left a bad feeling in our minds. I wondered how many others have been silent about their own experiences.  It was never about the discounts.  My wife enjoyed the products and the quality.  She was already taking advantage of the discounted prices.  It was more about being ignored and being mistreated for being a particular color.  

 

I never intended to have the corporate office impose penalties on individuals whose means of earning an honest living.  It’s about putting aside racial stereotypes and mindsets, especially when dealing with the public.  It’s not okay to behave foolishly and be ignorant of the effects the behavior might have on others. 

Let’s be courageous enough and have a dialogue about what we seem to misunderstand, clear up those issues, and work towards changing these mindsets.  Sometimes, punishment and coercion result in the opposite results.  Our communities have enough to deal with as it is.  I still believe that with effort, resilience, and understanding, we can accomplish our goals, one issue at a time, in due season.

 

Hats off to Soma for making the effort.  Thank you.

Veterans’ Day Weekend 9-10, 2023, Was Not About Veterans Here!

    My wife has been a loyal customer of Soma for several years, and not once has she ever been mistreated or denied excellent customer service until the past two days.  Whenever she would go shopping, I would find a seat and wait patiently while she searched for her sizes.  She’s petite, and it takes some time for her to see what she’s looking for.  She also does her research by going online and ordering and finding what is available at her local Soma store.  

 

    She returned an online order for a different size Friday evening at Soma Store 5318 in Trenholm Plaza, Forest Acres, South Carolina.  Her salesperson never greeted her, and she appeared unwilling to help her find her sizes for the exchange.  After interrogating my wife when the purchase was made, the salesperson stopped the process after she was shown the online documents.  This never stopped the salesperson from her rude behavior because she pointed to where the items might be located but never lifted a finger to assist her.  It was at this time my wife decided to leave.  Only two customers with a baby were together, being helped, it seemed, by the store manager or supervisor who wore pajamas.  She was too emotional to finish the shopping.

 

    We returned Saturday morning, and the same salesperson was there, hanging some clothing on a rack by the registers.  She avoided us when she saw us and walked off the sales floor.  My wife went to the area where she was told to look last evening and found her items.  E, another salesperson, greeted us and assisted my wife.  The manager or supervisor was helping another customer while we were there.

 

    My wife did not want me to address this issue. However, my explanation was and still is that ignoring customers and being rude is not beneficial to any organization serving the people regardless of who they are.  If a salesperson is reluctant to help the people contributing to the growth of any business, they are stunting the growth of said business.  What matters is that we felt unwanted by that salesperson who had no intention to assist us and did not want to be bothered by us.  Being rude and inconsiderate is acceptable lately.  People aren’t apologetic or concerned about addressing current social issues.

 

I am not asking that this salesperson be penalized; no one knows what is going through another person’s mind or what she may have encountered before we arrived.  But, repeating the same attitude the next morning does not convince me she was having “a bad day” the day before.  I respectfully request that someone with diplomacy and tact speak with her about improving her customer service and people skills.  My wife will continue to shop with Soma.  She enjoys their products.

 

    Still, I contacted their corporate office, which is somewhere overseas.  I explained the same situation to them.  I also read this store's reviews, which confirmed my suspicions about the store’s staff.  I read the store’s reviews. It seems that the one or 2-star reviews came from People of Color, and it does not appear that anything has been done about the staff’s negative behavior.  I also saw that negative reviewers were to call 866-768-7662 for “opportunities for resolution.”  The opportunities may exist for resolutions, but not followed through.  I felt obligated to inform corporate that good customer service is for all customers regardless of skin color.  The latest one-star review was three weeks ago regarding a similar situation.  After reading several other reviews, it seems to be a trend at this location of how some people are treated, valuable customers or not.  My intuition told me not to write a review but to go directly to the source.  I did and it was a disappointment.

 

    During this weekend’s experience, I realized that the corporate office would never be informed or even hear of any negative experiences from their customers.  They are being shielded by these “contact operators” and not going further than the phone or email.  They will find an excuse, especially when money is involved.  One consultant even went as far as to tell us, “Don’t go back to the store.”  2023, same institutionalized racism, different people.  The years only have changed.

 

Anger, Disgusted and Discouraged!

            Yesterday, I got so angry and discouraged that I didn’t know what to do with myself.  All I could think of was what would help people get their acts together.  I saw Episode One of “Lawman: Bass Reeves” on Paramount.  It was also the last episode that I will look at.  I read that it is a true story about a slave who later in life became a federal deputy Marshall who survived the rigors and racism in the Wild West post-Civil War.  The story is well-written, and the actors are well-respected and convincing.  In fact, the story and scenes were convincing enough to have taken me back in time and emotions.  I started questioning how hatred could be so acceptable by the so-called Christian folk to cause them to abuse, mistreat, and kill another group of people who didn’t have the same color as them.  I got disgusted and angry, so I had to research who Bass Reeves was and why this was the first time I ever heard of this black lawman.

 

              The deeper I dove in, the more I realized that this slave who became a top lawman was intentionally kept in the history books.  Black people were not meant to have heroes.  It also seemed to me that black folks are not meant to arrest or shoot white folks, either, which Mr. Reeves could do both and be supported by the federal courts, not always by the people in the courts.  I’m a Lone Ranger fan, and I never heard of this man, but from my research, it could have been reasonable that Gaylord Dubois used Bass Reeves as the template for the Lone Ranger.  The Lone Ranger had Tonto, the son of an actual Mohawk Chief, who rode with him side-by-side.  They were able to enter Indian territories and make arrests of the white men seeking to hide and Indians who broke the law.  Bass Reeves lived with Indians and spoke several of their languages.  They accepted him, even deputizing some of them to become lawmen.  Like Bass Reeves, the Lone Ranger wore disguises, fooling so many outlaws that some even accepted him in their camps.  We know that the Lone Ranger was fictional, but we know now that Bass Reeves was real.

 

                What tripped my emotions yesterday convinced me that people are willing to hide the historical values of what others did to build this country by devaluing their contributions and rewriting history to protect their weaknesses.  We see it daily in folks fighting against the freedoms the ancestors and founders of this great land died for.  Certain books cannot be read, racism does not exist, and people who are “woke” are wrong, but liars and deceivers are accepted and followed. Why rewrite history when it's easier to ignore it?  Nearest Green, a former slave and master distiller, was finally recognized as passing the process of making whiskey to the maker of Jack Daniels. Not many people, drinkers and non-drinkers, are aware of this.  It had to take Fawn Weaver, the Black CEO of the Uncle Nearest Brand, to bring this hidden gem to light.  History is truth, whether we like it or not.  Not being taught and not being educated about the very tenets this country was built on is hiding the truth of liberty.

                Many of these people who are against the freedoms of others are descendants of immigrants who left their countries for the very freedoms they were denied there.  I refuse to believe that this great nation has become a nation of hypocrites and fake Christians.  I think the majority is silent and has become numb and quiet to the shame they are witnessing.   But I also believe that God is still in control and that we all should reconcile with him before we reconcile with each other.  I cannot change the heart of my brother, no matter how much I want him to see things my way and vice-versa.  Only God can do that, so we should run to Him.  Then I could see you and me working together towards unity.  

 

                Honorable mention to Bishop T. D. Jakes, whose sermon was meant for me during my anger, disgust, and discouragement episode.